Help center
Email
WhatsApp
How can we help?
Write to us on whichever channel you prefer. Typical response time: under 24 hours on business days.
Hours
Monday to Saturday, 9:00 a.m. – 7:00 p.m. (Colombia time)
Frequently asked questions
My review didn't save
Tap the tag or scan the QR again and tap "Leave a review on Google" once more. If it still doesn't work, write to us with the business name.
I didn't get my loyalty card
Check that you tapped "Add to Google Wallet" after signing up. If the button doesn't appear, write to us.
I registered the wrong email or phone number
Write to us with the business name and the correct info, and we'll fix it on our end.
I own a business and want to use Nivo
Email us or write on WhatsApp and we'll set up your reviews and loyalty program.